So, I've been having a blast with my local Dodge dealer service dept. About a month ago, I take her in to replace the rear axle seals. Work gets done and I shell out $400+ for the job.
Less than a month later, I have the leak again, so I take her back. The advisor calls me back and states that Mopar does not warrant seals and gaskets but their going to help me as a dealer call. HOWEVER, my CV boot is now ripped, grease everywhere and the tech states to replace the whole axle and boot assembly. This is a $700 job. WTF!!!
I tell the guy, so as a "favor", they're going to back up a $400+ job that in theory, I'd be paying for again that was completed less than a month ago. But now, I have a ripped boot on the same axle that your tech serviced less than a month ago?! This whole thing STINKS! He agreed...
Needless to say, I ran it up to the manager and thankfully, they are replacing all items on their dime. But, the part is on backorder until who knows when.
Being that this car is my mistress, can anything potentially get damaged while I wait for the part? They assure me not to worry but at this point, these guys are not high on my trust list. In addition, why do they have to replace the axle and boot? In my past, you have a ripped boot, you replace the boot...
Less than a month later, I have the leak again, so I take her back. The advisor calls me back and states that Mopar does not warrant seals and gaskets but their going to help me as a dealer call. HOWEVER, my CV boot is now ripped, grease everywhere and the tech states to replace the whole axle and boot assembly. This is a $700 job. WTF!!!
I tell the guy, so as a "favor", they're going to back up a $400+ job that in theory, I'd be paying for again that was completed less than a month ago. But now, I have a ripped boot on the same axle that your tech serviced less than a month ago?! This whole thing STINKS! He agreed...
Needless to say, I ran it up to the manager and thankfully, they are replacing all items on their dime. But, the part is on backorder until who knows when.
Being that this car is my mistress, can anything potentially get damaged while I wait for the part? They assure me not to worry but at this point, these guys are not high on my trust list. In addition, why do they have to replace the axle and boot? In my past, you have a ripped boot, you replace the boot...