[DodgeCares]

Interesting...I don't see an update on the Uconnect website, just the Siri update from April. Did he give you a version number (like 8.4AN_RA4_16_16_13_MY15 or 16.16.13)?

Hi zander21510,

The update Playhard would be talking about is the technical service bulletin (TSB), which are internal, and not published on the Uconnect site. If I can get some more info about it, I can find it on my end and post it for you.

Kori
Dodge Social Care Specialist

 

[zander21510]

Hi zander21510,

The update Playhard would be talking about is the technical service bulletin (TSB), which are internal, and not published on the Uconnect site. If I can get some more info about it, I can find it on my end and post it for you.

Kori
Dodge Social Care Specialist

Thanks! So is this update to something different from a regular Uconnect update we can flash ourselves?

 

[Playhard]

Interesting...I don't see an update on the Uconnect website, just the Siri update from April. Did he give you a version number (like 8.4AN_RA4_16_16_13_MY15 or 16.16.13)?

Well here's the shits. I get to the dealer and they plug my car in for the update and realize it's already been done. WTF. He apoligizes and said they did it the last time the car was in but forgot to record it in my file. So I asked him if I can do the hard reset. He's said go ahead it would be fine. So I figure why not as long as it's here just in case something crashed. I jumped in and did the reset. All I can say is wow. It made a huge difference in the speed of my system. It was always a bit laggy and buggie before. Not any longer. Works just like my 2011. I hope it holds.

Anyway, put a call into the dealer about the Oct uconnect update. Ill pass the info along if and when they get back to me. :beerchug:

G

 

[Playhard]

Hi zander21510,

The update Playhard would be talking about is the technical service bulletin (TSB), which are internal, and not published on the Uconnect site. If I can get some more info about it, I can find it on my end and post it for you.

Kori
Dodge Social Care Specialist

Looks like it's for 2015 models. Came out August of 2015 not Nov. 2016 like he said. TSB: 08-035-15 REV. B. RA3/RA4 Radio Software Enhancements.

 

[zander21510]

Looks like it's for 2015 models. Came out August of 2015 not Nov. 2016 like he said. TSB: 08-035-15 REV. B. RA3/RA4 Radio Software Enhancements.

Poked around a bit, searching the TSB yields a thread on the Hellcat forums, and the WK2 forums actually have the TSB PDF. Sounds a lot like the SIRI update to me, it even uses the USB stick to update the radio software. Perhaps the TSB was updated, while the software itself is the same?

If you go into your Settings, you can find the radio software version, I don't remember where it is off the top of my head...might actually even be in the navigation menu.

EDIT: read a little further in the TSB, it is indeed version 16.16.13, the Siri update available since April

 

[Playhard]

Looks like it's for 2015 models. Came out August of 2015 not Nov. 2016 like he said. TSB: 08-035-15 REV. B. RA3/RA4 Radio Software Enhancements.

Poked around a bit, searching the TSB yields a thread on the Hellcat forums, and the WK2 forums actually have the TSB PDF. Sounds a lot like the SIRI update to me, it even uses the USB stick to update the radio software. Perhaps the TSB was updated, while the software itself is the same?

If you go into your Settings, you can find the radio software version, I don't remember where it is off the top of my head...might actually even be in the navigation menu.

EDIT: read a little further in the TSB, it is indeed version 16.16.13, the Siri update available since April

Yep. Same 16.16 from the siri update. I even asked him that before going in. Oh well. Worth a shot.

 

[Ddaddy]

Hi Ddaddy,

Is your Charger at the dealership now? I can definitely follow up with them if so!

Kori
Dodge Social Care Specialist

It's not now, but my Service Advisor called today and has identified 2 TSBs related to the screen locking up. I will be taking the car in on Monday to have them do the reflash for these 2 TSBs and we will see how it goes. If I have any issues, I will be sure to let you know. Thanks for the assistance!

Fingers crossed that it fixes it. I'm tired of not being able to use the functions of the system easily and it's a pain that I can't turn on or off the seat heaters or steering wheel in a cold morning without trying a dozen times to get it to take. I gave up half way to work today and just let my butt heat the seat and put gloves on my hands. Hard to accept on a car that cost over $40k new and is supposed to be a 'luxury' vehicle.

 

[Ddaddy]

Well, I got the 300 C back today after 10 days at the Dealer. The TSBs didn't fix the problem so they tried a new radio next. Took 4 days to get it in and install it. Still didn't fix it. But since they had it all apart they were able to do some diagnostics and determined it was the touch screen itself that was malfunctioning. They returned the radio and ordered the replacement touch screen. It took 3 days to get it and another day to install it.

The system is now working properly again. They didn't charge me anything for the TSBs nor the radio work and only charged me for replacing the touch screen, so I can't complain. Because I have the SRT to drive while it was in the shop, it worked in my favor to leave it there until it was all done so they didn't have to put it all back together after the radio attempt just to tear back apart to install the touch screen.

 

[Chiinadoll]

The Dealer Mode and Screen Capture procedures work on my 2012. The Engineering Menu procedure does not work on my car. Also, the procedures only work on my car when the ignition button is in the ACC position ... not the RUN position. There may be a procedure to access the Engineering Menu for the 2012 but I have not discovered it yet.
.

Works on my 2016, but it did not fix my problem

 

[Craig130]

With the 8.4 Uconnect you can enter Dealer Mode and Engineering Mode. I don't remember all the options of each mode but the Uconnect screen has the scroll bar on the side so you can scroll down through the options; 'Reset to Factory Default' is one of the options.

Engineering Menu:
Put the Start Button in ACC without starting the car.
Wait for the Uconnect screen to initialize and turn On
Push driver side climate control hard buttons (hot/cold ... they're the red/blue up/down buttons) at the same time and hold them until the Uconnect screen goes into Engineering Menu (about 7 seconds)

Dealer Mode:
Put the Start Button in ACC without starting the car.
Wait for the Uconnect screen to initialize and turn On
Push driver side climate control hard buttons (hot/cold ... they're the red/blue up/down buttons) at the same time, and also push the Front Defrost button, and hold them until the Uconnect screen goes into Dealer Mode (about 7 seconds)

Screen Capture:
If you want a screen capture while in Dealer Mode ...
Plug a blank USB stick into the USB port
Push driver side climate control hard buttons (hot/cold ... they're the red/blue up/down buttons) at the same time, and also push the Rear Defrost button, and hold them until the Uconnect screen displays the message "Screen shot has succeeded".

Screen capture may work while on the Engineering Menu but I have not tried it.
.

Does this work on 2012 rt max ?

 

[Playhard]

Does this work on 2012 rt max ?

It should. Worked on my 2011 if I remember correctly. But do it at your own risk.

 

[Craig130]

Yep, any other fuses I could pull from rear to reset anything ?

 

[Playhard]

Yep, any other fuses I could pull from rear to reset anything ?

What are you trying to accomplish

 

[Craig130]

What are you trying to accomplish

My phone on my uconnect is stuck in a hands free loading screen, and when I go to settings for phone/Bluetooth it won’t do anything cause if the phone part is stuck in like a limp mode so trying to get it reset, factory reset do something so I can use Bluetooth lol..2nd owning this car

 

[Craig130]

My phone on my uconnect is stuck in a hands free loading screen, and when I go to settings for phone/Bluetooth it won’t do anything cause if the phone part is stuck in like a limp mode so trying to get it reset, factory reset do something so I can use Bluetooth lol..2nd owning this car

2nd dah owning this car*